Job Title: Telephone Administrator / Customer Service Assistant Location: Newhaven, East Sussex (Office Based) Salary: £22,000 – £26,000 (Pro Rata, depending on experience) Job Type: Part-Time / Full-Time About the Company STAAC Design & Build and Sussex Structural Engineers are growing companies specialising in residential design, engineering, and construction across Sussex, Surrey, and London. We are known for our efficient, professional, and client-focused approach, combining multiple services under one roof. The Role We are looking for a Telephone Administrator / Customer Service Assistant to join our Newhaven office. You will be the first point of contact for new enquiries, playing a key role in converting leads into booked consultations, while also supporting the team with general administration. This is an ideal role for someone who is organised, confident on the phone, and enjoys speaking with people. Key Responsibilities * Answering incoming calls and handling customer enquiries * Qualifying leads and booking appointments (calls/site visits) * Responding to emails and managing general correspondence * Updating CRM systems and maintaining accurate records * Following up with enquiries and warm leads * Supporting the team with day-to-day administrative tasks Requirements * Excellent telephone manner and communication skills * Strong organisational sk...