Senior Technician – Information System Administrator FSDM – 24/7 Support
Contract Role until end of Dec 2024
Location: Northwood, GB
Requirements and Duties
* Under the direction of the Section Head MSS Functional Services and Database Management (FSDM) (NSO OMS 0010) the incumbent will perform duties such as the following:
* Assists in the administration of services for a variety of command and control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat),TACSAT, Email, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, NCOP and as directed.
* Works as part of a team providing 24/7 support of services as directed.
* Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency.
* Delivers, activates and maintains end-user applications as directed.
* Executes patch management procedures as directed to maintain up-to-date and correctly supported Functional Services.
* Performs other duties as may be required.
Skills, Knowledge and Experience
* Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners.
* Experience of Configuration Management and Service Asset Management.
* Knowledge of any of the following NATO Functional Services; NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS.
* ITIL Foundation certificate.
* Prior experience of working in an international environment comprising both military and civilian elements.
* Knowledge of NATO responsibilities and organization, including ACO and ACT.
Specific Working Conditions
12-hour shifts with 1-hour non-working lunch.
Pattern is 4 days, 4, nights, 8 days off.
repeats this pattern 5 times then 28 days off.
Two Staff members will be on shift together at all times.
Shift pattern subject to change upon arrival of additional shift workers.