Now Hiring: Regulatory Complaints Investigator (9-Month & 12-Month Interim) Join this brand-new Group Complaints & Regulatory Investigations Team - where no two days are the same, and every investigation helps us get better at what we do. Stratford, London £22.08 per hour PAYE The Role As a Regulatory Complaints Investigator, you'll: Dig deep into complaints of all shapes and sizes Review evidence from case management systems, process docs, project board papers & more ️♀️ Speak with stakeholders at all levels Spot weaknesses, understand root causes & recommend improvements Draft high-quality reports, letters & responses - all within tight deadlines ✍️ Feed into wider analysis to help continually improve ✨ What We're Looking For Experience investigating complaints/risk assessments Sharp analytical & problem-solving skills Excellent written & verbal communication ️ Strong emotional intelligence Calm under pressure & self-motivated Team player with a flexible approach Knowledge of regulatory & operational processes ⚖️ The Details 1x 9 month and 1x12-month interim role ⏳ Based within Risk & Compliance Oversight (R&CO) - the second line of defence ️ A chance to shape how we handle complaints & regulatory investigations from the ground up Sound like you? Apply today and help us make sure lessons are learned, improvements are made, and complaints turn into opportunities for change