Pay: £35,000.00-£40,000.00 per year
Job Description:
We are looking for a knowledgeable and customer-focused Dynamics 365 Business Central (formerly NAV) Support Technician to join our growing team. You will play a key part in supporting our Business Central environment, providing functional and technical assistance to end-users, resolving system issues, and helping drive improvements across our ERP landscape.
This role is ideal for someone who enjoys problem-solving, understanding business processes, and working closely with both IT and operational teams.
Key Responsibilities
User Support & Issue Resolution
* Manage day-to-day support tickets (incidents and service requests).
* Diagnose and resolve issues relating to Business Central modules including Finance, Sales, Purchasing, Inventory, and Manufacturing.
* Escalate complex cases to Microsoft or implementation partners when required.
System Configuration & Maintenance
* Carry out basic system configuration, setup changes, and parameter adjustments.
* Support integrations with related systems such as Power BI, Power Automate, and CRM tools.
* Participate in system upgrades, testing cycles, and deployment activities.
Process Improvement
* Analyse existing business processes and recommend enhancements using Business Central capabilities.
* Document system configurations, workflows, and customisations.
Training & Documentation
* Produce and maintain user guides, knowledge base articles, and process flow documentation.
* Deliver user training and onboarding sessions to ensure efficient system adoption.
Collaboration
* Work closely with developers to capture requirements for enhancements and custom features.
* Partner with Finance, Operations, and IT teams to support data accuracy and smooth business operations.
Skills & Experience
ERP Functional Knowledge
Experience in one or more Business Central/NAV areas:
* Financial Management (GL, AR/AP, Fixed Assets, Cash Management)
* Sales & Purchase Order Processing
* Inventory & Warehouse Management
* Job Costing / Manufacturing (advantageous)
Technical Skills
* Microsoft Dynamics 365 Business Central / NAV
* Basic understanding of AL language (preferred)
* Familiarity with Power BI or Power Automate (a plus)
* SQL queries for troubleshooting
* Report customisation (RDLC / Word layout)
* Experience using ticketing systems
* Azure DevOps for deployment and release tracking
Qualifications
* Ideally a degree in Information Systems, Accounting, or a related discipline.
* Preferably certified in:
* Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
* Microsoft Certified: Power Platform Fundamentals
Soft Skills
* Strong analytical and problem-solving skills
* Solid understanding of accounting and operational workflows
* Excellent communication and documentation skills
* Ability to manage and prioritise multiple tasks
* Customer-focused approach
Career Progression
We offer a clear development pathway:
Support Technician → Senior Support Consultant → Functional Consultant → ERP Solution Architect
You can also specialise in Finance, Supply Chain, or Technical Consulting (AL development).
Benefits
We pride ourselves on offering a supportive, flexible, and family-focused work environment, with benefits including:
* Hybrid working - minimum 3 days working in the Sale office
* Flexible working plus buy/sell holiday scheme and your birthday off
* Cycle Scheme, Tech Scheme, and Electric Vehicle Scheme
* Company pension with 4% employer contribution (with the option to contribute more)
* Profit Share Scheme
* Annual Charity Challenge with employee-selected causes
* Healthcare/Cashback Plan for you and your children
* Employee Assistance Programme (EAP) including counselling, wellbeing support, and discounts
* Ergonomic home office equipment provided, including riser desks
* Fully funded training and exams, with guaranteed study time and pay increases for certifications
* Regular team events, away days, and Christmas celebrations
* High-spec hardware, regularly refreshed
* Friendly, family-oriented team culture that supports a healthy work-life balance