Senior Pensions Administrator
Do you have strong attention to detail and commitment to provide ongoing quality?
Do you prioritise customer satisfaction to achieve service level agreements?
This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:
1. Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
2. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
3. Producing and analysing reports as required for internal and external clients and requirements.
4. Identifying issues with processes handled in teams and driving a process to find and implement solutions.
5. Imp...