We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services here at The Priory Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.
In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.
Key Responsibilities
Customer & Community Focus
Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
Welcome new residents and guide them through facilities and maintenance processes
Engage with the Residents' Association and committees, actively listening and responding to feedback
Promote value-added services that enhance the resident experience and generate revenue
Property, Grounds & Housekeeping Management
Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
Ensure the delivery of effective housekeeping and laundry services to high standards
Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
Health & Safety Compliance
Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
Conduct audits and risk assessments, and implement corrective actions
Act as the village's health and safety lead, embedding a safety-first culture across the team
Team Leadership & Development
Recruit, train and lead a team of Estates Operatives and manage external contractors
Plan staffing rotas and team meetings, monitor performance, and support career development
Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
Operational & Financial Management
Contribute to annual budgeting and cost control for estates-related services
Maintain accurate records, oversee procurement, and track contractor performance
Support timely preparation of homes for resale or rental to minimise voids and maximise value
The ideal candidate:
Essential:
Level 2 or above qualification in Facilities Management or equivalent
3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
IOSH Managing Safely and Legionella awareness certification
Practical knowledge of fire, water and building safety regulations
Skilled in managing PPM programmes, budgets, and contractor relationships
Strong IT and systems capability (Office 365 and facilities software platforms)
Clear communicator with a people-first, solution-oriented approach
Desirable:
NEBOSH or Fire Safety Level 2 certification
Working knowledge of plumbing, electrical or building trades
Benefits
Medicash health plan
Birthday leave
Pension scheme & life assurance
Access to discounted gift cards and exclusive wellbeing perks
A supportive, community-focused working environment
Opportunities for professional development and advancement
Our Values
At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team
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