The OPTIMA team is seeking a Program Manager, Training.
OPTIMA is a global team that enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside operational excellence. We support shopping feature teams by providing reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
The Training Program Manager will be responsible for planning, coordinating, and executing training programs for the OPTIMA business. This role requires clarity of thought, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, possess strong analytical skills, and have a track record of using data and tools to drive business impact in an ambiguous environment.
Key job responsibilities
1. Schedule large-scale training initiatives, track training completion, and report on training progress.
2. Own new program launches and new hire onboarding, and focus on performance enhancement of programs.
3. Manage a direct span of trainers, providing regular coaching and feedback to develop individual skills and leadership capabilities.
4. Collaborate with local and global stakeholders to support training programs and initiatives.
5. Enhance existing training programs, review, and supervise the design of training content for new processes, programs, and feature/SOP rollouts.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience with MS Access and SQL
- Experience in requirement gathering and ability to write clear, detailed requirement documents
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