Join to apply for the Systems Training Officer role at Driver and Vehicle Standards Agency (DVSA)
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Join to apply for the Systems Training Officer role at Driver and Vehicle Standards Agency (DVSA)
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Driver and Vehicle Standards Agency (DVSA) provided pay range This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Salary: £29,525 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
The Systems Training Officer is responsible for the delivery of soft skills, technical system knowledge and associated system training. This includes TARS system for Driver and Vehicle Standards Agency (DVSA) staff and CRM for Customer Service Centre staff.
They design, develop, deliver and maintain all training courses ensuring they meet business needs and fully support the virtualisation of the Newcastle and Swansea contact centres. They will ensure the training is fit for purpose and that staff are correctly trained.
Key Responsibilities include:
Delivery of systems (CRM, IRDT & CPC) training for DVSA Customer Service Centre staff and TARS training across DVSA. All delivered to required standards, quality expectations and service levels, enabling trainees to deliver services to the required standards.
Work with Stakeholders to ensure their training needs are met and continue to build good working relationships.
Support managers to understand and articulate the learning needs of their employees.
Alongside your salary of £29,525, Driver and Vehicle Standards Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
An environment with flexible working options where we encourage a great work-life balance
Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
Latest IT and Tech devices
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
Wide range of discounts schemes on high street names
Employee assistance programme for health and wellbeing
Cycle to work scheme and Gym membership offers
For more information visit our careers page
About you
To thrive in this role, you will have strong communication and presentation skills. You will be a self-assured and enthusiastic person with a real passion for training and developing people to achieve the best results possible.
You are organised, can think on your feet and have a flexible and calm outlook allowing you to adjust to the requirements of the role.
You have superb interpersonal skills, are a good listener and take others views into account allowing you to establish positive and professional working relationships with a variety of colleagues and stakeholders, and the ability to engage, motivate and inspire others.
You will bring experience of working in a training or coaching environment, including knowledge of training methods and learning techniques with the ability to organise and create training materials.
If not already held, there will be a development opportunity to work towards the CIPD Level 3 Diploma in Learning & Development, applicants will be required to have a willingness to complete.
How to Apply
Read the full job description and apply here
Apply before 11:55 pm on Sunday 8th June 2025
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Customer Service, Training, and Other
Industries Government Administration
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