Job summary
We are looking for efficient and effective administrators to join our busy, friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet. You should be hardworking, flexible and motivated to provide a high quality service. A significant part of the role will involve processing new referrals and arranging appointments for patients over the telephone. The service operates -, 7 days per week on a shift/rota basis including Bank holidays.
Main duties of the job
Administrative skills, impeccable organisational skills, enjoy handling patient queries over the telephone, customer service skills, SystmOne knowledge preferred, excellent written, spoken and telephone communication skills
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
1. A comprehensive induction into the community service followed by a local induction to introduce you to the role
2. Car lease scheme *T&C's apply
3. Flexible working options
4. Annual travel card loan
5. Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here:
Job description
Job responsibilities
6. Process new referrals in accordance with local Standard Operating Protocols (SOPs)
7. Book clinics and appointments and manage cancellations or amendments in a timely manner.
8. Maintain health records as required and according to local SOPs.
9. Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
10. Provide accurate confirmation of appointments to patients.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
11. oGood literacy and numeracy, general education
12. oEducated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.