Overview
Job title: Cafe Assistant at On Solutions.
Location: Fodder.
Department: Fodder Kitchen & Fodder Takeaway.
Working pattern: 6 hour contract. Working 1 day at the weekend.
Reporting to: Catering Manager.
About Us: Fodder is an award-winning farm shop and cafe celebrating the very best food and drink from Yorkshire. Fodder acts as a shop window for local farmers and producers, helping consumers to access local food easily. All the profits from Fodder go to help fund the charitable work of the Yorkshire Agricultural Society. Fodder is well known for its quality and exceptional customer service. Fodder is accredited with Best Companies as a Top 100 Mid sized Employer and Top 25 UK Best Charitable Employer.
Purpose of the Role
This is an exciting time to join the Fodder team, as we look to develop and expand our catering offer. The ideal candidate will therefore have the passion, energy and desire to develop themselves in this role, as we continue to grow. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.
Key Responsibilities
* This is a hands-on role, to help deliver in the targets of the Fodder Kitchen and Fodder Takeaway.
* Deliver outstanding Yorkshire customer service for each and every customer.
* Greet all customers with a smile and warm manner.
* Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.
* Prepare and ensure cold drinks and hot drinks are to a high-quality barista standard, training provided if required.
* Serve food & drink in a prompt and friendly manner.
* Take bill payments.
* Be proactive in helping service flow within the cafe and takeaway.
* Adhere to all Food safety Hygiene standards and Health & Safety regulations for Fodder.
* Follow the Fodder HACCP plan and help complete all relevant paperwork to support maintaining 5 stars for food hygiene standards.
* Promote fairness and equality in the workplace, treating everyone with dignity and respect.
* Be an ambassador of the Society values.
Note: The outlined duties may vary over time without materially changing the character or level of responsibility.
Experience & Qualifications
Good level of written and verbal skills.
Personal Skills
* Excellent verbal and written communication skills.
* Polite and approachable.
* Focus, thoroughness, and keen attention to detail.
* Has a a "can do/will do" attitude.
* Excellent organizational skills.
* Analysis of own performance and takes steps to improve this.
* Remains focused when faced with competing demands.
* Adapts their communication style to suit customers and colleagues, responding to feedback or queries.
* Accepts new ideas.
* Always conducts themselves in a courteous and professional manner.
* Maintains confidentiality at all times.
Salaries and Benefits
* 34 days holiday (FT staff)
* Subsidised private healthcare scheme
* Staff discount
* Share of tips
* Uniform provided
* Free car parking
* No evening work
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