THE ROLE As a Transformation Manager within our Distribution Centre, you will lead and deliver strategic and operational change initiatives that drive meaningful improvements across the site. You will focus on enhancing performance, efficiency, safety, cost effectiveness, and customer experience through process optimisation, the adoption of new technologies, and cultural development. Acting as a vital link between strategy and day‑to‑day operations, you will ensure transformation activity is effectively implemented, fully embedded, and delivers sustainable long‑term benefits. WHATS IN IT FOR YOU Being part of the New Look Team means you get access to a great range of benefits & perks … You’ll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members! Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway. Plan for your retirement while you work with our contributory private pension scheme. We’re all about celebrating our success, so we have a profit-related bonus scheme. Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave. Benefit from free Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you. Big trip on the cards? Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year. Do your bit for the environment and save money with our Cycle2Work scheme. Driving in? There’s free secure on-site parking available for your convenience. Grab a bite at our on-site subsidised canteen. We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust Please note – these benefits and perks are non-contractual and may be changed from time to time. WHAT YOU’LL BE DOING (RESPONSIBILITIES) Transformation & Change Delivery Be instrumental in end-to-end transformation programmes across DC operations, including process redesign & operating model changes Translate business strategy into practical, site-level transformation plans Own and manage transformation roadmaps, milestones, and benefits tracking Ensure change initiatives are embedded and sustained post-implementation Continuous Improvement Drive a culture of continuous improvement using Lean, Six Sigma, or similar methodologies Identify inefficiencies and improvement opportunities across inbound, outbound, inventory, and support functions Facilitate workshops, value stream mapping, and problem-solving sessions Coach operational leaders and teams in CI tools and behaviours Operational Excellence Partner with DC leadership to improve productivity, service, cost, and quality KPIs Support peak readiness planning and post-peak reviews Ensure changes align with health & safety, compliance, and regulatory requirements Support standardisation of processes across shifts or multiple sites (if applicable) Stakeholder Management Work closely with Operations, Engineering, IT, HR, Finance, and central transformation teams Influence senior stakeholders and operational leaders to gain buy-in and momentum Manage third-party partners, consultants, or system vendors where required People & Culture Support leadership teams through change, building engagement and resilience Champion a data-driven, customer-focused, and continuous improvement mindset Develop transformation and CI capability within the DC WHO YOU ARE (YOUR SKILLS/EXPERIEINCE) Proven experience delivering transformation or change within a Distribution Centre, Logistics, or Supply Chain environment Strong understanding of DC operations (inbound, outbound, inventory, labour planning) Experience leading cross-functional change initiatives in a fast-paced operational setting Strong analytical and problem-solving skills Excellent stakeholder management and communication skills Ability to influence without direct authority Lean / Six Sigma certification (Green Belt or above) Experience with WMS implementations or upgrades Exposure to automation or mechanisation projects Project management qualification (PRINCE2, Agile, or similar)