THE ROLE
As a Transformation Manager within our Distribution Centre, you will lead and deliver strategic and operational change initiatives that drive meaningful improvements across the site. You will focus on enhancing performance, efficiency, safety, cost effectiveness, and customer experience through process optimisation, the adoption of new technologies, and cultural development.
Acting as a vital link between strategy and day‑to‑day operations, you will ensure transformation activity is effectively implemented, fully embedded, and delivers sustainable long‑term benefits.
WHATS IN IT FOR YOU
Being part of the New Look Team means you get access to a great range of benefits & perks …
You'll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members
Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
Plan for your retirement while you work with our contributory private pension scheme.
We're all about celebrating our success, so we have a profit-related bonus scheme.
Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.
Benefit from free Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
Big trip on the cards? Unlock extra leave with our buy more holiday scheme.
Celebrate YOU Enjoy an extra paid day off on your birthday each year.
Do your bit for the environment and save money with our Cycle2Work scheme.
Driving in? There's free secure on-site parking available for your convenience.
Grab a bite at our on-site subsidised canteen.
We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Please note – these benefits and perks are non-contractual and may be changed from time to time.
WHAT YOU'LL BE DOING (RESPONSIBILITIES)
Transformation & Change Delivery
Be instrumental in end-to-end transformation programmes across DC operations, including process redesign & operating model changes
Translate business strategy into practical, site-level transformation plans
Own and manage transformation roadmaps, milestones, and benefits tracking
Ensure change initiatives are embedded and sustained post-implementation
Continuous Improvement
Drive a culture of continuous improvement using Lean, Six Sigma, or similar methodologies
Identify inefficiencies and improvement opportunities across inbound, outbound, inventory, and support functions
Facilitate workshops, value stream mapping, and problem-solving sessions
Coach operational leaders and teams in CI tools and behaviours
Operational Excellence
Partner with DC leadership to improve productivity, service, cost, and quality KPIs
Support peak readiness planning and post-peak reviews
Ensure changes align with health & safety, compliance, and regulatory requirements
Support standardisation of processes across shifts or multiple sites (if applicable)
Stakeholder Management
Work closely with Operations, Engineering, IT, HR, Finance, and central transformation teams
Influence senior stakeholders and operational leaders to gain buy-in and momentum
Manage third-party partners, consultants, or system vendors where required
People & Culture
Support leadership teams through change, building engagement and resilience
Champion a data-driven, customer-focused, and continuous improvement mindset
Develop transformation and CI capability within the DC
WHO YOU ARE (YOUR SKILLS/EXPERIEINCE)
Proven experience delivering transformation or change within a Distribution Centre, Logistics, or Supply Chain environment
Strong understanding of DC operations (inbound, outbound, inventory, labour planning)
Experience leading cross-functional change initiatives in a fast-paced operational setting
Strong analytical and problem-solving skills
Excellent stakeholder management and communication skills
Ability to influence without direct authority
Lean / Six Sigma certification (Green Belt or above)
Experience with WMS implementations or upgrades
Exposure to automation or mechanisation projects
Project management qualification (PRINCE2, Agile, or similar)
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process