Enterprise architect

Role Summary

We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.

Key Responsibilitie

• sServe as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT
• .Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries
• .Translate business goals into secure, compliant, and scalable AI-driven conversational solutions
• .Drive CX transformation and automation strategy aligned with regulatory requirements
• .Ensure seamless integration with core banking systems, and CCaaS platforms
• .Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability)
• .Oversee delivery teams ensuring quality, performance, and resilience

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Key Skil

• lsStrong banking domain expertise (retail, lending, payments, contact cente
• r)Expertise in Conversational AI / IVR and GCP architectu
• reKnowledge of Agentic AI, RAG, and API-led integratio
• nsExceptional stakeholder engagement and influencing skil

ls
Experie

• nce12–18+ years in enterprise architecture / solution des
• ignProven experience in onsite client-facing roles in banking progr
• amsHands-on delivery of IVR / Contact Center / Conversational AI transformati
• onsExperience with large-scale digital transformation in regulated environme
• ntsTrack record of engaging executive stakeholders and driving CX initiati

ves
Preferred Qualificat

• ionsExperience working with Tier-1 banks or financial institut
• ionsStrong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivale
• nts)Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Conn
• ect)Experience in multi-agent orchestration / agentic framew
• orksFamiliarity with AI governance, risk management, and model validation framew

orks
Certifica

• tionsGoogle Cloud Professional Architect (Mandatory/Prefe
• rred)Google Professional Machine Learning Eng
• ineerCertifications in Conversational AI platforms (Google CES, Dialogflow CX or equiva
• lent)TOGAF / Enterprise Architecture certifica