Overview
Beauty Advisor role at KIKO MILANO. As a Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
Responsibilities
* Deliver outstanding service by engaging, connecting and servicing all visitors with behaviour aligned to KIKO standards.
* Achieve business goals as defined with the Store Manager (Customer Experience, Sales, KPIs).
* Satisfy customer needs with cross-selling products.
* Complete all BeKIKO dossiers, quizzes and training elements.
* Update Management with issues affecting customer experience and KPI results (e.g., trends, stock, housekeeping).
* Opportunity to undertake responsibilities as a Beauty Tutor, assisting the Store Manager in training the store team.
Procedures & Policies
* Ensure the store complies with all KIKO standards.
* Follow KIKO standards and procedures as defined in the KIKO STORE BOOK and explained by the Store Manager.
* Maintain qualitative standards in image, merchandising and housekeeping, and uphold KIKO Customer Care quality.
* Keep up-to-date on market trends.
Job Requirements
* Minimum 1-2 years of experience in a similar role in fashion or beauty.
* Strong knowledge of beauty products and trends.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced retail environment.
* Full flexibility to work evenings, weekends and holidays.
* Proven ability to meet sales targets.
* Experience in conducting product demonstrations and applying makeup.
* Knowledge of skincare routines and techniques.
* Ability to maintain a clean and organized work area.
Seniority level
Entry level
Employment type
Part-time
Job function
* Management and Manufacturing
Industries
* Personal Care Product Manufacturing
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