About
Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is
a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
Montcalm Mayfair
is looking for a skilled and ambitious Food & Beverage Assistant to join
our team at the Lilli by Akira Back Restaurant, that is led by Michelin-starred chef Akira Back. As a Food & Beverage Assistant, you will be responsible for delivering a flawless
dining experience, ensuring guests receive impeccable service from start to
finish. You will work closely with our kitchen and bar teams to create
memorable experiences and maintain the highest standards of dining service.
This role involves serving food and beverages, ensuring guest feel
welcome, comfortable and well attended to at all times, ensuring that all
service standards reflect the hotel’s luxury brand.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Key Responsibilities
·
Greet guests warmly, escort them to their
tables, and ensure their needs are met throughout their dining experience.
Create a welcoming and memorable atmosphere.
·
Provide detailed information about the menu,
including specials and beverage pricing, and confidently recommend dishes based
on guest preferences and dietary restrictions.
·
Take accurate orders and ensure that all
requests, dietary preferences, and food allergies are communicated clearly to
the kitchen and bar team.
·
Serve food and drinks with attention to detail
and presentation, following Marriott’s high standards of service.
·
Ensure tables are properly set and cleared in a
timely manner, maintaining an impeccable dining environment.
·
Maintain extensive knowledge of food and
beverage offerings, including ingredients, preparation methods, and wine
pairings to enhance the guest experience.
·
Actively promote additional items and special
menu offerings, enhancing the overall dining experience.
·
Ensure F&B outlets are always clean and
organized, adhering to Health & Safety regulations, and maintaining
Marriott’s standard of excellence.
·
Work closely with kitchen team, bartenders, and
other attendants to ensure smooth, seamless service delivery.
·
Address guest concerns or complaints with
professionalism, resolving them promptly or escalating them to management as
needed.
·
Assist in managing stock inventory, replenishing
items as needed, and reporting shortages to supervisors.
·
Assist with preparation and service for special
events, banquets, and private dining experiences, ensuring that each event
exceeds guest expectations.
·
Handle incoming calls, emails, and reservations
professionally and efficiently to ensure smooth guest interactions.
·
Ensure accurate billing, cash handling, and
payment procedures are followed, maintaining accuracy and professionalism.
·
Respond to emergency situations calmly and
efficiently, following Marriott’s hotel protocols.
This job description is
designed to outline primary duties and conditions related to the Chef De Rang position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.
Key Attributes:
·
Strong interpersonal skills and guest-oriented
mindset.
·
Excellent communication and guest service
skills, with focus on creating memorable experiences.
·
In-depth knowledge of food and beverage service,
wine pairings and menu offerings.
·
Familiarity with the Health & Safety
regulations in F&B service (HACCP).
·
Proficiency in POS systems.
·
Ability to work under pressure in a fast-paced
environment.
·
Detail oriented and highly organised.
Working Conditions:
• Flexibility with work
schedules, including weekends, holidays and evenings.
• Physical demands such as
being on the feet for long periods of time and manual handling.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.