Scheduling Access Specialist, Orthopedics (Falmouth)
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Scheduling Access Specialist, Orthopedics (Falmouth)
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* Primary contact for patient access for patients and other departments.
* Maintains provider schedules to achieve productivity targets, patient access and provider flow.
* Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
* Manages the schedule during transition to new models of care when applicable.
* Monitors physician’s panel and contacts patients who are past due for appointments.
* Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
* Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
* Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
* Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
* Reschedules patient appointments and extends patient schedules as necessary
* Processes cancellations and no show appointments, and notifies clinician of change in schedule.
* Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
* Maintains efficient flow of daily patient schedule and front office operations
* Mail out new patient package when applicable
* Confirms appointments within 24 hours
* Liaison for existing and future patients seeking new and follow-up care appointments
* Performs tasks as a receptionist and EMR Specialist as needed
* Timely communication of unresolved issues to manager or designee to facilitate timely interventions
* Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
* Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
* Maintains confidentiality regarding patient information in accordance to HIPAA regulations
* Ability to float to other MACC practices when required
* Perform other work related duties and activities as assigned or requested
* Ability to read, write and communicate in English
* High school graduate or equivalent
* At least one (1) year of experience with medical scheduling preferred
* At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
* Demonstrated excellence in providing customer service
* Strong communication and interpersonal skills
* Medical terminology knowledge preferred
* Primary contact for patient access for patients and other departments.
* Maintains provider schedules to achieve productivity targets, patient access and provider flow.
* Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
* Manages the schedule during transition to new models of care when applicable.
* Monitors physician’s panel and contacts patients who are past due for appointments.
* Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
* Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
* Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
* Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
* Reschedules patient appointments and extends patient schedules as necessary
* Processes cancellations and no show appointments, and notifies clinician of change in schedule.
* Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
* Maintains efficient flow of daily patient schedule and front office operations
* Mail out new patient package when applicable
* Confirms appointments within 24 hours
* Liaison for existing and future patients seeking new and follow-up care appointments
* Performs tasks as a receptionist and EMR Specialist as needed
* Timely communication of unresolved issues to manager or designee to facilitate timely interventions
* Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
* Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
* Maintains confidentiality regarding patient information in accordance to HIPAA regulations
* Ability to float to other MACC practices when required
* Perform other work related duties and activities as assigned or requested
* Ability to read, write and communicate in English
* High school graduate or equivalent
* At least one (1) year of experience with medical scheduling preferred
* At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
* Demonstrated excellence in providing customer service
* Strong communication and interpersonal skills
* Medical terminology knowledge preferred
* Typing skills at 30 WPM preferred
Purpose of Position
To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.
Schedule Details
40hrs per week, Mon-Fri, No Weekends & No Holidays
Organization
Medical Affiliates of Cape Cod
Primary Location
Massachusetts-Falmouth
Department
MAC-Orthopedics
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Project Management and Information Technology
* Industries
Hospitals and Health Care
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