Location: Hybrid/London or Manchester
Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until November 2026
We're looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team and play a pivotal role in driving performance across the department. In this role, you'll be at the heart of multiple operational programmes, expertly managing and tracking progress to ensure actions are delivered on time and performance is always visible and well understood. Your ability to maintain accurate oversight and strong programme management will be essential in sustaining high operational standards, while keeping customer needs firmly at the centre of every decision.
You'll work closely with key stakeholders, building strong relationships to ensure collaboration is effective and operational issues are addressed swiftly, escalated appropriately, and resolved with confidence. Producing clear, engaging and informative reports will be a core part of your work, helping teams understand performance, progress and priorities at a glance.
You'll bring substantial experience in managing multiple programmes in parallel, a strong grasp of project and programme governance, and a proven ability to communicate, influence and collaborate across teams. An eye for detail, alongside experience of wor...