What you’ll be doing
as an HR Systems Specialist
1. Act as SAP HR and ServiceNow ‘Super User’ for our People systems.
2. Provide technical expertise and analytical support in the administration, implementation and execution of all information, business processes and system requirements related to the People Function
3. Ensure Incident and change requirements, including expected outcomes, are clearly documented
4. Use an agile methodology to manage the deployment of changes /update releases, including testing pre and post releases · Respond to system user queries, and train People, Managers and employees on system use
5. Act as the key interface between the People Systems team and Digital, engaging regularly on requirements and plans for delivery
6. Contribute to the development of a prioritised plan (based on business value and impact) for People service improvement across the People processes, policies, systems and contact channels
7. Lead, define and deliver systems improvements and initiatives to enhance service performance and employee experience
8. Develop communications and tools to embed change projects as necessary, working in partnership with the wider People community, communication team and business managers, and seeking feedback to drive continuous improvement
9. Work closely with the People Analytics team to ensure the accuracy and reliability of our People data by implementing preventative system controls and mechanisms to minimise data errors
10. Identify root causes of data errors, resolving system-generated issues promptly and implementing controls to prevent recurrence
11. Support the ongoing development of SAP HR system functionality and integration with other systems used, e.g. ServiceNow, SABA, etc., maximising automation as much as possible
Base location: Reading - Hybrid
Working pattern: 36 Hours
What you should bring to the role
To thrive in this role, the essential criteria you’ll need are:
12. Proven working experience as an HRIS Analyst or HR Data Analyst
13. Strong working knowledge of administering SAP HR / HCM
14. Demonstrable experience of implementing system changes or upgrades from requirement gathering through to post-implementation validation
15. Ability to swiftly troubleshoot issues and errors
16. Excellent communication and interpersonal skills
17. Ability to challenge and influence new ways of working with differing stakeholders
18. Highly organised and responsive, with the ability to prioritise and work to tight deadlines
19. Customer-oriented
Additional skills and experiences would be great to have/bring:
20. Agile project methodology experience
21. Comfortable with Excel formulae, Macros and VBA
22. Working knowledge/experience of implementing and or administering SuccessFactors modules
23. Working knowledge/experience of administering ServiceNow HR
What’s in it for you?
24. Competitive salary up to £60,000 per annum
25. Annual Leave- 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
26. Performance-related pay plan directly linked to company performance measures and targets
27. Generous Pension Scheme through AON
28. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.