Newcastle Ref: VA3715 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Newcastle East | Steer Automotive Group Location: Newcastle East Job Type: Full-Time Join Steer Automotive Group – Where Excellence Meets Customer Care At Steer Automotive Group, we pride ourselves on delivering outstanding automotive repair services with a strong focus on customer experience, innovation, and integrity. We’re now hiring a Customer Service Advisor in Newcastle East to become the friendly and professional face of our busy repair centre. If you’re passionate about helping people, thrive in a fast-paced environment, and enjoy being part of a supportive team this could be the perfect role for you. Key Responsibilities Provide a warm welcome to customers both in person and over the phone Manage vehicle repair bookings, handovers, and status updates Coordinate with technicians, insurers, and suppliers for seamless communication Handle customer enquiries and resolve issues quickly and professionally Maintain accurate records with strong attention to detail Deliver a consistently high standard of customer service throughout the repair journey Skills & Experience Required Previous experience in customer service, administration, or front-of-house roles Automotive industry experience is beneficial but not essential Excellent communication and interpersonal skills Strong organisational ability and multitasking skills Confident using IT systems and learning new software quickly Calm, professional approach in a busy, customer-facing environment A genuine commitment to delivering exceptional customer service What We Offer Competitive salary with performance-based bonus opportunities Ongoing training and career development A friendly, team-focused working environment Opportunity to grow within a leading automotive repair group Apply Today If you're looking for a Customer Service Advisor job in Newcastle East and want to be part of a company that values Excellence, Innovation, and Integrity, we’d love to hear from you. Apply now and take the next step in your customer service career with Steer Automotive Group.