Overview
As a Night Porter, you’ll be based in the heart of the hotel and work closely with your Head of Department to keep operations running smoothly. You’ll help maximise guest satisfaction by delivering excellent guest care at all times and will interact with guests during welcome and departure and support in kitchen activities to prepare room service orders.
Responsibilities
* Interact with guests at welcome and departure to shape their experience.
* Support the Head of Department and the night team to maintain hotel safety and security.
* Carry out regular Fire Walks as part of nightly procedures.
* Set out ambient breakfast items in the morning so they look appealing and are ready for guests.
Qualifications
* Detail-oriented with a focus on presentation and guest care.
* Commitment to safety and security of the hotel and its guests.
* Ability to work as part of a vibrant night team in a busy hotel environment.
Benefits
* Meals on duty
* Company pension and life assurance
* Wellbeing support
* Ongoing job-related training with clear paths for progression
* Talent referral scheme
* Discounts on Leonardo Hotel stays across the UK & Europe
Location: Inverness, Scotland, United Kingdom
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