DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager in Retirement, Bereavement and Care, you will lead the implementation of service support strategies across 60 products, ensuring quality, availability for products and services used by millions often when they're at their most vulnerable. You'll define support models, manage service transitions, and champion collaboration with stakeholders to ensure safe, effective live service delivery. You'll also oversee key initiatives in backup, ITDR, security, and patching, while promoting best practices in Change, Incident, Problem, and Event Management. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience is desirable. Proven management experience in large scale IT, layered multi-supplier organisations and services. Proven experience of the successful delivery of strategic goals, continual service improvement strategies to support products and/or services. Proven experience in collaborative working across boundaries with Retirement Senior Business Stakeholders to deliver Retirement services to meet business needs. Proven experience of leading individuals and teams to deliver IT service excellence Details. Wages. Perks. Location: You'll join us in our brilliant digital hub in Newcastle-upon-Tyne. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.