Closes in 16 days (Friday 27 June 2025 at 11:59pm)
Northern Skills are recruiting on behalf of ISOTANK. They are looking for a hardworking individual with excellent communication skills to join their team as a Level 3 Information communication technician (ICT).
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Training course Information communications technician (level 3)
Hours Monday to Friday8:30am - 5pmMay change to a shift pattern, alternating between 7:30am to 4pm and 9:30am to 6pm
37 hours 30 minutes a week
Friday 4 July 2025
Duration
1 year 9 months
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Checking/testing backups
* Troubleshooting PC problems
* Troubleshooting Internet/Network problems
* Troubleshooting Telephone (mobile and fixed) problems
* Troubleshooting other IT-related equipment (printers/scanners etc.)
* Assist with reports to identify trends and prevent future issues
Where you'll work
Limerick Road
Dormanstown
Redcar
Cleveland
TS10 5JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Day release one day per week at Middlesbrough College
Requirements
GCSE in:
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Time keeping
* work well under pressure
Other requirements
This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.Northern Skills will check candidates' eligibility prior to any interviews.
About this company
Operating through a network of 18 strategic locations, DCI Europe has become established as the premier and trusted provider of depot services, tank cleaning and transportation services for the ISO tank container industry in the UK and Europe. We employ around 300 staff across multiple depotlocations in the UK. Consistently demonstrating, industry leading safety performance and sustainable operations.
After this apprenticeship
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship isVAC1000322683.
Apply now
Closes in 16 days (Friday 27 June 2025 at 11:59pm)
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