As a Senior Mortgage Processor, you will work as part of our Charles Street division, which operates with great success supporting professional property developers and investors to access bespoke funds for key projects including Bridging finance, Buy-to-let, and Development exits.
You will manage the processing of mortgage applications to deliver an outstanding service to new and existing customers, while enhancing process improvement and quality control across the team.
We are looking for someone to:
1. Have oversight of new applications received, providing an initial case assessment and requesting any additional information required before progressing to underwriting.
2. Proactively manage your own pipeline of cases both pre and post offer, using a proactive approach to manage brokers, customers, solicitors, and other third parties to minimize turnaround times.
3. Drive and manage performance of the process through coaching, support, and quality control across the team to ensure SLA’s are met and exceptional customer service is maintained.
4. Conduct thorough quality control reviews of each loan file to ensure completeness and accuracy prior to funding.
5. Produce weekly reports on the status of applications, time to offer, and time to fund; highlighting any concerns and areas for efficiency improvements in the underwriting workflow.
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