Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer-focused approach.
To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction.
Responsibilities and Duties
* Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.
* Achieve a high first‑time fix rate and minimize recalls through efficient use of labour and parts.
* Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs.
* Liaise with customers to ensure satisfaction and identify potential future business opportunities.
* Contribute suggestions to improve maintenance and repair practices.
* Identify and signal commercial opportunities to the Sales department.
* Respond promptly to service requests as directed by the Service Centre.
* Comply fully with company policies and Health & Safety guidelines.
* Maintain clear and professional communication at all times.
* Provide feedback and support to fellow engineers, supervisors, and call allocators.
* Carry out any other duties as directed by service management.
Key Daily Tasks
* Fault analysis and problem solving
* Effective communication
* Strong interpersonal skills
* Personal organisation and time management
Qualifications, Competencies, Skills & Experience
* Electrical and mechanical skills
* F‑Gas
* Refrigeration expertise
* Relevant product knowledge
* Logical approach to fault diagnosis
* Proven experience in a similar field‑based engineering role
* Ability to work independently and as part of a team
* Customer‑focused mindset
* Strong attention to detail and commitment to quality
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