Operational Support Officer (AO)
*Court Usher & Administration (50/50 Role) *
Location: Salisbury (SP2 7EP)
Pay Rate: £12.86 per hour
Contract: Until 31 August 2026 (likely to be extended)
Start Date: ASAP
Security Clearance: Enhanced DBS (will be provided)
Role Overview
We are recruiting an Operational Support Officer (AO) to join a busy court environment in Salisbury. This is a dual-role position, offering a 50/50 split between court ushering duties and administrative support.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently balance both front-facing and administrative responsibilities.
Key Responsibilities
Court Usher Duties (Front-of-House)
Supporting the smooth running of court sessions
Guiding and assisting court users, visitors, and legal professionals
Calling cases and ensuring participants are present when required
Maintaining order and professionalism within courtrooms
Delivering excellent customer service in a sensitive and sometimes pressurised environment
Administrative Duties
Data input and updating internal systems
Responding to queries from court users and stakeholders
General administrative support to the wider team
Using Microsoft Office and other IT systems effectively
Ensuring accurate and timely processing of documentation
Skills & Experience Required
Strong IT literacy, including Microsoft Office
Excellent communication skills (written and verbal)
Well organised with strong attention to detail
Able to remain calm under pressure
Demonstrates patience and professionalism
Experience
Customer service experience is essential
Previous administrative experience is required
Must have prior work experience (no complete beginners)
Personal Attributes
We are looking for someone who is:
Friendly and approachable
Confident and professional
A strong team player
Proactive and able to take initiative
People-focused with excellent interpersonal skills
Additional Information
This is a fully on-site role
Interviews will be held face-to-face (30 minutes)
Role is covering an internal move, with strong potential for extension
Apply Now
If you are looking for a varied role combining front-of-house court duties and administration, and you have strong customer service experience, we would love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group