Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert.
Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.
What you will be doing:
Carrying out technical site visits as required for repairs on IT equipment
Diagnose and carry out structured cabling or WiFi Fault repairs
Attend fault calls where the local engineer does not have the required skill set
Attend escalated break-fix and problem calls
Diagnose and/or repair faults to component level, or whole unit replacement where required
Conduct site surveys for WiFi installation and planned upgrades
Planned and regular maintenance of all on site equipment
Responsible for advice to employed engineer's queries
Coaching and mentoring individual engineers to improve technical and soft skills
Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
Provide support for engineer's development plans to improve their capabilities
Be prepared and available to undertake any relevant training as required
Provide a timely, polite and effective service
Provide on-call cover during evenings and weekends on a rotational basis
There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement
Skills, Knowledge & Experience:
Essential:
Experience of maintaining and installing EPoS equipment
Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware)
Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality
Desired:
Previous experience of working within a mobile workforce
Proficient in the use of Microsoft Office software
Ability to quickly learn new software packages
Due to the nature of the work, out of hours work will be required
Extensive travelling within the area is required
Occasional overnight stays
Full UK driving license
With this being a field based role a driving licence is essential as you will be given a company vehicle.
If this role is of interest, apply today to avoid disappointment.