Do you have experience supporting families in a health or social care setting? Are you confident working with babies, children, and young people with complex or palliative care needs? If so, you could be the person we're looking for.
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
We're expanding our Family Support team and have a new opportunity for a Family Support Coordinator. In this vital role, you’ll help families access a wide range of universal support services and activities offered by Rainbows.
Location: Rainbows Hospice, Loughborough (with occasional travel across the East Midlands)
Hours: Monday to Friday, 9am–5pm (with occasional evening and weekend work for events)
About the role
Some of the key responsibilities include (but not limited to):
* Be a first point of contact for families not yet assigned to a named Rainbows worker
* Offer emotional and practical support by phone
* Connect families with peer support and wellbeing opportunities
* Recommend families for a Holistic Needs Review when appropriate
* Support our Community Hubs by helping to coordinate activities, transport, and attendance
* Plan and deliver introductory Hospice tours for new families
* Liaise with volunteers running our Keep in Touch service
* Further responsibilities in the role can be found by downloading the Job Description.
Requirements
* NVQ Level 2/3 (or equivalent) in a relevant field
* Experience working with families in a health or social care setting
* Experience supporting babies, children, or young people with complex or palliative care needs
* Able to work independently and manage your time effectively
* Skilled in offering emotional and practical support
* Further requirements can be found by downloading the Person Specification.
Our Benefits include:
* Free onsite parking at the Hospice, Lark Rise, Loughborough.
* Eligibility to join blue light card discount scheme and Company Shop.
* Healthcare Cashback plan.
* Life Assurance.
* 27 days holiday plus bank holidays.
* Contributory pension scheme or Salary Sacrifice Pension Scheme
* Affordable meals at the Hospice, Lark Rise, Loughborough.
* Free Tea, Coffee and Fruit whilst at the Hospice
* Free access to an employee assistance programme
* Wellbeing support and access to Mental Health First Aiders
* Unofficial benefits: Fun events, All staff away days, Guest visitors