Customer Service Coordinator
Hybrid role 4 days in the office, 1 day from home, with a weekend rota for order processing. Were looking for a Customer Service Coordinator to join us at KP Snacks. As a Customer Service Coordinator, youll play an important role in ensuring the smooth processing of manual sales orders for our customers. Youll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed.
Youll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, youll help us maintain excellent service levels and keep our operations running efficiently.
We believe in rewarding our colleagues and helping them thrive. Comprehensive healthcare support including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
~ KP Pension Plan contribution matching up to 7% of your salary
~25 days holiday, plus the option to buy more
~ KP4ME our online platform for benefits, discounts, wellbeing tools and more
Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams
Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections
Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply
Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs
Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues
Were committed to inclusion
Were building a workplace where everyone belongs. Strong attention to detail and accuracy in order or data processing
Experience in customer service, order administration or a supply chain/logistics environment
Confidence using ERP systems (experience with JD Edwards is a bonus)
Good Excel skills, including pivot tables and basic graphs
A proactive mindset, with an interest in improving processes and supporting others
#LI-SC1 #LI-Hybrid