JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! As Restaurant & Bars Supervisor at The Holiday Inn Blackpool, you will oversee the daily operations of our food and beverage outlets, ensuring a smooth and efficient service that delights our guests. As a supervisor, you will lead by example, providing exceptional customer service whilst maintaining high operational standards. A hands-on role, working closely with the team, your supervision will directly contribute to the success of our dining experience and overall profitability across all food & beverage outlets, (which will include breakfast at Holiday Inn, room service delivery, conference events, Platform 9 & Marco’s New York Italian) A DAY IN THE LIFE OF THE RESTAURANT & BARS SUPERVISOR AT THE HOLIDAY INN BLACKPOOL Lead and motivate the food & beverage team in delivering excellent, personalised guest service Support the Restaurant & Bars Manager in conducting regular team performance reviews Create a welcoming environment in all food & beverage outlets, fostering a culture of great service Support the food & beverage team in taking food and drink orders, ensuring accuracy and prompt delivery Handle guest complaints or issues promptly and professionally, resolving concerns to ensure guest satisfaction Monitor feedback from guests and implement improvements to service and operations as needed Supervising daily cash transactions, ensuring that all payments (cash, credit card, etc.) are processed correctly Maintaining and balancing the departmental cash float throughout the shift Ensure correct billing and receipts are provided to guests, and addressing any discrepancies or complaints Contribute to the success of the Marco Pierre White brand by ensuring brand standards are adhered to by the food & beverage team Conduct duty management responsibilities and act as hotel ambassador, with a full understanding of hotel and brand standards WHAT WE NEED FROM YOU Previous experience in a supervisory or senior service role in similar environment The ability to motivate, train and manage a diverse team Strong communication, organisational, and time management skills Excellent customer service skills with a proactive approach to problem solving Ability to handle guest feedback and complaints professionally, ensuring prompt resolutions to any issues A thorough understanding of health & safety regulations and food safety standards Flexibility with working hours which will include evenings, weekends and public holidays, as needed by the business EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact