About the role: We are looking to appoint an enthusiastic Customer Service Advisor to join our Customer Service Team, reporting to our Customer Service Manager.Hours of work are: Monday to Friday 08:00 to 16.30, 37.5 hrs per week.The main purpose of this role is to provide additional administrative support within the existing sales, accounts and production departments to ensure that the site runs effectively and efficiently. You will be first point of contact for our customers, as well as our own production, transport and credit control teams. Key tasks and responsibilities: Liaise with customers both via telephone and email Prepare quotations for new and existing customers Create new customer accounts Raise sales orders Process sales invoices Monitor and chase customer orders Maintain good customer service Maintain customer records Liaise with third party haulage companies Complete weekly reports for specific customers Other relevant duties Key skills: Computer skills are essential (proficiency in Microsoft Excel, Word and Outlook) as well as the ability to multitask. The successful candidate should be numerate, an effective communicator with a pleasant telephone manner and friendly disposition and good customer service skills. Desirable skills: Business Central/Navision - familiarity with the Business Central/Navision management system would be an advantage. You should be able to demonstrate the above skills and have experience of working in a similar role. Responsibilities: Assist the sales team in managing and organizing sales activities Prepare and distribute sales reports and presentations Maintain customer databases and update customer information Respond to customer inquiries and provide product information Collaborate with other departments to ensure smooth sales operations Assist in the preparation of sales proposals and contracts Monitor and track sales activities, including follow-ups and closures Provide administrative support to the sales team as needed Requirements: Proven experience as a Customer Service Advisor or in a similar role Excellent organizational and time management skills Strong attention to detail and accuracy Proficient in MS Office (Word, Excel, PowerPoint) Strong communication and interpersonal skills Ability to work independently and as part of a team Knowledge of CRM software is a plus Valid Driving Licence Salary and benefits: In addition to your basic salary, we offer a competitive package of benefits, some of which are summarised below: 33 days annual leave Discretionary bonus scheme Contributory pension scheme Life assurance Employee assistance program and app giving access to free physiotherapy, counselling and select health services Employee discounts for retail and leisure After 3 months' service Family-friendly policies Bereavement Leave On site parking Ability to commute/relocate: Lamesley, Gateshead, Tyne and Wear, NE11 0EX Experience: Customer service: 1 year (required) Work Location: In person Reference ID: Customer Service Advisor Gateshead Application process: Please send your CV to: Donna O'Connor, Human Resources Advisor, James Jones & Sons Ltd, Broomage Avenue, Larbert, FK5 4NQ or email Applicants must be able to provide eligibility to work in the UK without the need for sponsorship. About James Jones: James Jones & Sons Ltd is a 5th generation family business and one of the UK's largest and most progressive timber processing companies with core activities in timber harvesting, sawmilling, pallets & packaging, and distribution. We operate from 27 sites across the UK, 19 Australian and 2 New Zealand sites and employ over 2,100 people. In the UK, we operate seven sawmills throughout Scotland and the north east of England: an engineered wood manufacturing plant in the north of Scotland and pallet and packaging operations at 14 sites across the UK. We produce high quality, British grown timber for the UK construction, landscaping, and agricultural sectors; market-leading JJI-Joists for the housebuilding and construction markets and pallets and packaging for blue chip domestic and exporting businesses.For further information about James Jones & Sons Ltd, visit Our Values: Here at James Jones & Sons Limited, our CARE values form the roots of everything that we do: Collaboration Ambition Respect ExcellenceIf you believe in the power of teamwork, drive and challenge yourself to be the best that you can be, act with integrity and are committed to learning and continuous improvement then we are particularly keen to hear from like-minded people.Job Type: Full-timePay: £25,000.00-£26,925.00 per yearAbility to commute/relocate: Gateshead NE11 0EX: reliably commute or plan to relocate before starting work (required)Experience: Customer service: 1 year (required)Licence/Certification: Driving Licence (required)Work Location: In person