Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday and 1 in 4 Saturdays. Shifts to be confirmed. Total hours per week: 40 Expected duration 15 Months Possible start date 08 Jul 2024 Date posted 08 May 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000249325 Positions 1 available What you will do in your working day We are seeking a motivated and detail-oriented individual to join our Administration and Customer Service Departments. In this role, you will play a crucial part in ensuring the highest standards of administration and customer service duties are delivered. Key Responsibilities: Customer Service/Administration Excellence: Uphold and enhance the reputation of the company by always providing exceptional customer service. Respond promptly to customer inquiries, addressing concerns, and providing accurate information. Working to a high level of customer service at all times and remain courteous and police to customers Delivering fantastic customer service while remaining efficient and focused on your task Answering the telephone in a professional manner and dealing with enquiries Accurately inputting information on to systems To support the preparation of reports Work with each team to provide administrative support Responding to emails speedily and efficiently Scanning documentation Skills Required: Well-Organized: Ability to manage multiple tasks efficiently and maintain a systematic approach. Attention to Detail: Keen eye for detail to ensure accuracy in parts identification, customer communication and ensuring correct processes are followed. Work Ethic: Strong commitment to completing tasks in a timely and effective manner. Pride in Work: Takes pride in delivering quality service and consistently strives for excellence. Can-Do Attitude: Positive mindset and proactive approach to problem-solving. Ability to work on own initiative, when required Ability to be organised: to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme – your employer will also support you with these requirements The training you will be getting The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You will complete an End Point Assessment this will involve the following: Showcase/portfolio Interview Practical observation Professional discussion Functional Skills: Level 1 and then Level 2 in maths and English, if required. You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions. Complete all required assignments with regards to your apprenticeship by the required timeline Build up your portfolio of evidence on-going. Access support from your tutor/assessor and manager as and when required. What to expect at the end of your apprenticeship Opportunity for a full time position following successful completion of work and apprenticeship targets. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Creative, Initiative, Excellent attendance Qualifications GCSE or equivalent Maths and English (Grade C/4 or above or equivalent) Essential Things to consider You have to attend an interview at Kirklees College and make contact with nbarneskirkleescollege.ac.uk or mobile 07788390025 to discuss apprenticeship.