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We have a great opportunity for a Hive – EV Partnership Executive. Working within the Hive Commercial team you will help drive our Hive Home Strategy and Vision.
The Partnerships Executive will be responsible for offering high calibre support and Insight to ensure excellent delivery for our partners and customers.
The Partnerships Executive is responsible for ensuring that reporting to partners is both timely and accurate, while also providing valuable insights into performance and emerging trends. By enabling data-driven discussions around process improvements and proposition optimisation, this role plays a crucial part in delivering excellent service to both our partners and end customers. It is also instrumental in driving growth across the Partnership channel and ensuring we operate within agreed contractual parameters. This role will interact directly with partners to support ongoing collaboration and performance delivery. This role works closely with our Services business to manage service issue escalations and customer experience and plays a key role in providing inputs for monthly and quarterly business reviews with partners.
About the role:
Working to deliver plans that meet defined targets on a weekly basis, this high-energy role requires persistent and persuasive interaction with partners, proven sales and relationship building skills, ability to negotiate, and strong communication skills. A self-motivated individual, able to be resilient when faced with obstacles.
Managing key stakeholders, both internal and external, to deliver the best service for our customers and partners. Working with cross functional teams to deliver against a key set of performance metrics.
These will include (but not limited to):
1. Directly accountable for partner performance reporting, to ensure we are operating compliantly and in-line with contract terms.
2. Support EV Partnerships Managers in Supplier Relationship Management (SRM) with EV partners
3. Provide insight and analysis to improve EV Partner sales and installations.
4. Uses analysis to create actionable insight to drive both commercial and budget recommendations for the partner channel.
5. Manage relationships with key business stakeholders and senior management ensuring sign off on key plans
6. Keep abreast of partner developments (across leadership, technology, platforms, and channels)
7. Operate in a customer focused culture, ensuring customers are treated fairly and properly.
8. You will be the day-to-day point of contact for any partner order queries, supporting the EV Partnership Management team.
9. You will work within any regulatory frameworks (specifically FCA and OFGEM), to ensure all 3rd party relationships are fully compliant, as well as always providing adequate oversight.
10. Support other activities as required to enable the effective delivery of Partnership Management objectives.
Here's what we're looking for:
11. Intermediate to Advanced Excel skills are an advantage.
12. Strong influencing and communication skills to operate successfully across the matrix organisation.
13. Highly numerate with good accuracy, attention to detail and strong analytical skills
14. Experience of working across a wide group of stakeholders
15. Thorough understanding of what great customer service looks like for our customers and our people
16. Identifies and builds key relationships quickly.
17. Excellent verbal and written communication skills
18. Ability to produce clear, concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
19. Performs effectively when faced with time pressures, adversity, disappointment, or opposition.
20. Displays an ongoing commitment to learning and self-improvement
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.