Salary: £15,000 - 20,000 per year Requirements: Proven experience as a Service Designer, with a strong portfolio demonstrating expertise in journey mapping and service design. Experience working in financial services or another consumer-regulated industry. Deep understanding of customer-centric design principles and methodologies. Familiarity with regulatory requirements in the financial services sector, particularly Consumer Duty. Strong analytical skills and the ability to translate research findings into practical design solutions. Excellent communication and stakeholder management skills. Proficiency in service design tools and software. Ability to work collaboratively in a cross-functional team environment. Bachelors or Masters degree in Service Design, Interaction Design, or a related field. Certification in relevant service design methodologies or tools. Responsibilities: Lead the design and mapping of current end-to-end customer journeys, accurately reflecting how customers experience our services today. Collaborate with business owners to integrate their processes and impact on the customer experience into journey maps. Use customer research and triangulate with other sources of operational and management information to inform journey mapping and identify customer and business outcomes as well as opportunities for improvement. Collaborate with cross-functional teams to develop and design solutions that address identified pain points and enhance the future state customer journeys. Support governance and reporting related to Consumer Duty, ensuring all designs meet regulatory standards. Work closely with product teams to inform and prioritise the product roadmap based on service design insights. Present findings and recommendations to senior stakeholders, translating complex design concepts into actionable insights. Technologies: Support UX UI Design More: We are a global financial services client looking for a Senior Service Designer to join our Customer Journey team. This home-based position will occasionally require on-site visits to our UK locations. We offer a six-month contract with flexible day rates. This role will provide you with the opportunity to shape our service design and improve customer experiences responsibly. You will be welcomed into a collaborative environment where your expertise will be valued as we strive towards delivering excellent customer and business outcomes. last updated 20 week of 2026