1st line it support / helpdesk engineer

1st Line IT Support / Helpdesk Engineer

Location: Perth, Scotland

Salary: £24,000 - £26,000 (Permanent, Full-Time, On-Site)

Looking for a new challenge where you can learn, grow, and make a real difference

Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK and internationally, and specialise in IT support and cyber security, but just as importantly, they care about people. Whether it is helping a client solve a tech issue or supporting one another through the day to day, they believe in teamwork, mutual respect, and building long term relationships.

They are looking for a new IT Support Engineer to join their team. You will be the first point of contact for clients when they run into technical trouble, helping them to solve problems and guiding them to the right solutions. You will also be learning as you go, with plenty of support from their experienced team.

You do not need to be an expert. If you are comfortable with technology, enjoy helping people, and want to build a career in IT, this could be the perfect opportunity.

What The Role Involves:

1. Being the first person their clients speak to when something goes wrong.
2. Answering calls, responding to emails, and helping to solve technical issues.
3. Keeping track of problems and updating their systems with what you have done.