I am working with a dynamic, multi-branded group that's making waves in Manchester! With a delightful mix of sit-down casual dining and grab-and-go options, these guys are one to watch. This role is perfect for someone with a wealth of experience in the hospitality sector who is eager to shape the future of a popular, community-centric brand destined for greatness.
Key Responsibilities:
1. Oversee daily operations of multiple locations, ensuring top-notch service and product quality.
2. Implement and refine operational processes to enhance efficiency and customer satisfaction.
3. Lead, mentor, and develop a team of managers and staff, creating a positive and productive work environment.
4. Collaborate with the marketing team to drive sales through innovative promotions and community engagement.
5. Manage inventory, supply chain logistics, and vendor relationships to ensure consistent product availability.
6. Be part of NSO’s, drive change and implement structure.
7. Ensure compliance with health and safety regulations and company policies.
8. Analyse financial reports and operational data to identify areas for improvement and growth opportunities.
Qualifications:
9. Proven experience in a senior operations role within the hospitality or food retail sector.
10. Strong leadership skills with a track record of building and managing high-performing teams.
11. Excellent organizational and multitasking abilities.
12. Proficient in operational management software and Microsoft Office Suite.
13. Exceptional communication and interpersonal skills.
14. Passionate about delivering exceptional customer experiences.
15. Flexible and adaptable, with the ability to thrive in a fast-paced environment.