Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation. About the Role In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms. Location & Benefits Based in Cardiff (hybrid model: minimum 3 days/week in the office) Free on-site parking 30 days annual leave plus bank holidays Private healthcare Flexible working hours Occasional travel across Wales may be requiredSalary: £30,000 Key Responsibilities Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group Policy Oversee and maintain SQL Server-based internal systems, including stored procedures, views, and user access Administer user accounts, security permissions, backups, and regular updates across infrastructure Generate and run business reports to meet operational and regulatory requirements (using SSRS or similar) Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as needed Assist wi...