Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular area. The job holder is expected to be competent in their area of work, any specific qualifications or training required will be detailed in the relevant job description. This is a non‑operational role which may involve contact with prisoners depending on their area of work. This role has no line management responsibilities.
Responsibilities
* Organise, produce and maintain accurate records for area of work
* Act as contact point for all communications to the team; prioritise and distribute communications to the appropriate person or relevant department in the establishment
* Complete monitoring returns for area of work
* Input requisitions onto the finance database and process requisitions for defined area of work
* Co‑ordinate any awareness sessions for area of work
* Prepare paperwork for checking by manager, conducting initial checks as required
* Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared
* Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required
* Collate information relating to relevant Service Delivery Indicators (SDIs)
* Act as secretary to meetings as required, including organising agenda, taking, distributing minutes and action points
Training & Development
Job holders must complete specific training in their specialism once they take up post and an ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Working Conditions
Hybrid working arrangements are available where business need allows. The role is based in the UK only. Standard full‑time working hours are 37 hours per week excluding unpaid breaks. The position may be based at a neighbourhood Justice Collaboration Centre or Justice Satellite Office, and the final site will be agreed after pre‑employment checks.
Benefits
The Civil Service offers a range of benefits including pension schemes, holiday entitlement (9 bank, public and privilege holidays added to annual leave), access to flexible working arrangements and opportunities to develop skills through training programmes.
Equal Opportunity
All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to a six‑month probationary period; internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
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