Early applications are encouraged as we may close the advert ahead of the stated closing date.
Joining our Commissioning Team as a Digital Ticketing Officer, you’ll play a key role in improving the efficiency and sustainability of our school transport routes. With over 6,000 students expected to use digital bus passes daily by September 2026, this is an exciting time to help drive digital transformation in school transport.
What you’ll do:
* Monitor and analyse digital bus pass utilisation data and data from other relevant tools to identify potential cost-saving opportunities.
* Collaborate with and make recommendations to Commissioning and Contracts teams to optimise routes and implement approved savings opportunities.
* Oversee and respond to customer queries related to digital bus passes, including parents, schools, and operators.
* Support sustainability initiatives by reducing unnecessary vehicle use.
What we’re looking for:
1. GCSEs in English and Maths (grades A*- C or 9- 4) or equivalent.
2. Practical experience using and managing administrative systems and procedures.
3. Previous experience in transport logistics and a customer focused environment.
4. Strong analytical skills with the ability to interpret complex data and identify trends.
5. Excellent IT skills with experi...