Job Description
This role provides hands-on end user support within a London office while assisting remote users across international locations. You will manage helpdesk activity, deliver AV and meeting room support, deploy hardware and mobile devices, and ensure reliable day-to-day IT operations in a fast-paced, professional environment.
Client Details
This opportunity is with a well-established organisation within the financial services industry.
Description
* Provide 1st/2nd and AV/IT support to resolve technical issues efficiently.
* Provide end user support for onsite and remote staff
* Operate and manage the helpdesk ticketing system through to resolution
* Deliver IT and AV support for high-profile meetings and clients
* Deploy and administer hardware, software, and mobile devices (iPhone/iPad)
* Manage mobile inventory and billing records
* Support joiners and leavers processes
* Set up monitors, workstations, cabling, patching and telephony
* Conduct weekly maintenance of meeting rooms, equipment rooms and IT storage
* Contribute to ad hoc IT projects and BAU support
* Occasional international travel when required
Profile
A successful IT Support professional should have:
* Minimum 5 years' experience in an IT support environment
* Strong Microsoft Office skills (Word formatting, Excel formulas, data visualisation)
* Understanding of data protection and information security principles
* Experience with Active Directory, SCCM, ServiceNow
* Strong knowledge of Microsoft Outlook, Apple iOS, and PC deployment processes
* Basic networking knowledge (cabling, patching, wireless)
* Excellent communication and stakeholder support skills
* Strong problem-solving and root cause analysis ability
* Ability to prioritise and perform under pressure
Job Offer
* Competitive daily rate of £200 - £225 a day inside IR35.
* Opportunity to work in the financial services industry.
* Experience within a reputable organisation in London.
* Engaging and challenging temporary role in the technology department.
If you are ready to take on this exciting IT Support role in London, we encourage you to apply today!