Description
Contract Opportunity: Dynamics CRM Consultant (3 Months)
Location: Essex/Kent (Hybrid)
Duration: Initial 3 months
Inside IR35
Overview
TEKsystems are supporting a major government-backed infrastructure programme delivering large-scale tunnel and roadworks across Essex and Kent. The project is rapidly scaling, with 300+ on-site personnel and further growth expected over the coming months.
We are seeking a hands-on Dynamics CRM Consultant to take ownership of this environment and deliver a rapid transformation, ensuring the system is efficient, scalable, and aligned to operational needs.
Role Objectives
The successful consultant will be responsible for assessing, redesigning, and optimising a live Microsoft Dynamics CRM environment that supports high volumes of public and vendor interactions.
Key Responsibilities
CRM Assessment & Discovery
1. Conduct a full review of the existing Dynamics CRM setup
2. Identify inefficiencies, gaps, and poor design decisions
3. Engage with stakeholders to understand current usage and pain points
System Redesign & Optimisation
4. Reconfigure or redesign the CRM to improve usability and performance
5. Enhance:
6. Case management workflows
7. Email-to-case integration
8. Query routing and escalation processes
9. Improve data structure, workflows, and automation
Process & Efficiency Improvements
10. Optimise how inbound queries (public and vendor) are handled
11. Ensure the system supports operational scale and increasing demand
12. Introduce best practices for CRM governance and usage
Rapid Delivery
13. Deliver meaningful improvements within a 3-month timeframe
14. Operate independently with minimal oversight
15. Provide clear documentation and handover where required
Required Experience & Skills
16. Strong Experience with Microsoft Dynamics CRM / Dynamics 365
Proven track record of:
17. Fixing or transforming underperforming CRM environments
18. Working in live, complex systems under pressure
Experience with:
19. Workflow design and automation
20. Email integration ( Outlook/email-to-case)
21. Stakeholder engagement and requirement gathering
Hybrid working model:
22. Initial onboarding onsite required
23. Ongoing presence: ~1–2 days per week (flexible)
Job Title: Dynamics CRM Specialist
Location: Essex, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.