Applications support – Cloud based SaaS (fully remote) #REF 1214
Technical Applications Support with software setting
Contact number
01132990570
Work from home, flat management structure rewards based system
Additional Benefits
Region
West Yorkshire
Job Title: Application Support Analyst
Business Area: Support
Reporting To: Product Manager
About the Company
Our client are a fast-growing cloud-based SaaS organisation focused on improving how businesses manage, monitor, and support their people. Their platform is designed to enhance efficiency, wellbeing, and operational visibility — helping organisations make smarter decisions through data and technology.
As they scale rapidly, they're building a culture that rewards initiative, collaboration, and growth. With a flat management structure and an environment that values contribution over hierarchy, this is a place where great work is recognised and career progression is fast-tracked.
Job Purpose
You will play a key role in supporting and optimising their suite of applications. The role involves providing both first- and second-line technical support to ensure smooth performance and a high-quality user experience.
You’ll be at the heart of our operations — solving problems, improving processes, and contributing directly to the evolution of our products and services.
Key Responsibilities
* Deliver high-quality application support via phone, email, and other communication channels.
* Take full ownership of issues, ensuring timely and satisfactory resolution.
* Collaborate with colleagues to troubleshoot and elevate issues efficiently.
* Prioritise workloads effectively to balance business needs and user demands.
* Maintain accurate records of support activity and resolutions for future reference and teamwork.
* Contribute to continuous improvement efforts and share feedback to enhance our support processes.
Skills and Knowledge
* Proactive problem solver: able to think logically, identify root causes, and develop practical solutions.
* Strong communicator: capable of explaining technical concepts clearly to non-technical users.
* Organised and detail-oriented: able to manage time effectively and maintain accuracy under pressure.
* Team player: thrives in a collaborative environment, asking for and offering help when needed.
* Technical awareness: while deep expertise isn’t essential, a good understanding of IT systems, programming, or databases is beneficial.
* Self-motivated: enjoys working independently within a supportive, flat-structured team.
Location & Type
Remote (UK-based) | Permanent, full-time
Salary & Benefits
Competitive and dependent on experience.
We believe in recognising contribution — as the company scales, so do the opportunities for salary growth, bonuses, and personal development.
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