Customer Service Coordinator (6-Month FTC – Maternity Cover) | Rochdale | Hybrid (3 days office / 2 days WFH) | 36 hours per week | Circa £26k per annum
Looking for a customer-focused role where your voice makes a real impact? We’re exclusively supporting a well-established, market-leading business to recruit a Customer Service Coordinator on a 6-month fixed-term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand-new, modern Rochdale head office.
The Opportunity
You’ll be the voice of the brand—supporting UK and Irish customers across well-known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight-sharing. You’ll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies.
What You’ll Be Doing as Customer Service Coordinator
Delivering exceptional customer service via phone, email and written correspondence
Resolving queries efficiently while maintaining a professional, empathetic approach
Updating the CRM system to ensure accurate records and GDPR compliance
Coordinating product replacements, refunds and customer communications
Sharing customer insights and trends with marketing and quality teams
Collaborating with internal stakeholders and external partners (including social media agencies and international teams)What We’re Looking For
Proven experience in a customer service or customer-facing role
Strong communication skills—both written and verbal
Confident with CRM systems and general IT (Excel skills desirable)
Highly organised with excellent attention to detail
Positive, adaptable and a true team player
A proactive problem-solver who takes ownership of customer queriesWhat’s In It For You
28 days holiday + bank holidays
Flexible start/finish times (core hours 9am–3pm)
Flexi-time accrual
Generous benefits package including:
Life assurance & pension (after 3 months)
Employee Assistance Programme
Private healthcare options (after 6 months)
Free parking + EV charging
Bright, newly refurbished offices with free refreshments
Regular team events, development opportunities & company socials
Excellent transport links via tram and trainWorking Pattern
36 hours per week, Monday–Friday
Typically 8:30am start, with flexibility
Hybrid working: 3 days office / 2 days from home
Apply Now If you’re passionate about delivering great customer experiences and want to join a well-established business with a welcoming culture as Customer Service Coordinator—we’d love to hear from you