Racing Sales Office Manager - North
We are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team!
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC? We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport
Work Perks of being a Racing Sales Office Manager...
1. Annual passes to attend any of our 21 venues
2. Discounted food & ARC days out
3. Cycle to work scheme
4. Holiday allowance increasing with length of service up to 28 days
5. Company life assurance scheme
6. Discretionary group annual bonus schemes to reward your hard work
7. Support with study through our study assistance schemes
And so much more…
About the role:
Based at the Northern Sales Hub in Doncaster, this role supports sales activity across seven racecourses and five greyhound tracks.
The Racing Sales Office Manager is responsible for the effective day-to-day management of the Racing Sales Office, predominantly leading on sales administration processes, ensuring systems, data, and reporting are accurate and well maintained for 12 venues. Working closely with the Racing Sales Manager North, the role coordinates team activity to ensure outbound calls, enquiries, bookings, and client accounts are managed efficiently, consistently, and in line with group standards. By driving disciplined processes and system integrity, the role supports effective sales activity and maximises revenue delivery
Responsibilities of a Racing Sales Office Manager:
Please refer to the full job description for further detail.
1. Sales Administration Leadership
8. Exercise leadership responsibility for the Sales Administrator, Annual Membership Coordinator and Sales Revenue Controller
9. Prioritise and coordinate workload, staffing rotas, casual support team management, remuneration submissions and employee expenses
10. Set targets and expectations, monitor progress, proactively address performance and act as a role model promoting professionalism, accuracy and accountability
2. Systems, Processes & Compliance
11. Overall ownership and management of the CRM system (EMS), ensuring data accuracy, compliance and effective use
12. Manage online sales platforms including racecourse and greyhound websites and Seat Unique
13. Oversee integration, training, SOPs and contract management, ensuring accuracy, timely execution and GDPR compliance
3. Commercial Support & Revenue Focus
14. Support Sales Executives with outbound sales activity and revenue maximisation across all streams (including EVH and sponsorship) through upselling and cross-selling
15. Manage the annual membership budget, develop initiatives to drive sales growth and apply sales incentives
4. Team Coordination & Sales Activity
16. Drive team activity including calls, enquiries and follow up, ensuring adherence to customer journey targets and alignment with sales objectives
17. Promote a productive, collaborative environment encouraging high performance and accountability
5. Collaboration & Standards
18. Work closely with the Racing Sales Manager North to deliver objectives
19. Attend and support meetings, communicate actions, and deputise as required including overseeing the EVH Hub
20. Ensure exceptional service standards across the sales office
The person we are looking for as a Racing Sales Office Manager has…..
21. Experience working across multi‑venue or multi‑site operations (e.g., racecourses, events, leisure, hospitality).
22. Prior involvement in membership management and budget‑holding responsibilities.
23. Experience attending or supporting senior-level meetings (Sales & Marketing) or contributing to strategic discussions.
24. Familiarity with event‑related revenue streams (e.g., EVH, sponsorship).
25. Ability to develop and maintain SOPs and operational processes.
26. Ability to thrive in fast‑paced environments with high activity levels (calls, enquiries, follow‑ups).
27. Confidence in supporting sales teams to meet targets and objectives
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.