The vacancy
Are you a talented Retail Manager or Assistant Manager ready for your next exciting challenge? Do you thrive in a collaborative team, enjoy problem-solving, and want your work to truly make a difference? If so, we’d love to hear from you!
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now looking for a motivated and capable Deputy Store Manager to help lead this exciting new venture alongside the Store Manager.
Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN
Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis
About the role
As Deputy Store Manager, you’ll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Children’s Hospice. You’ll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming.
This is an exciting opportunity to help lead our new Furniture, Fashion & Donation Store in Shepshed, working closely with a passionate team and making a real difference in your community.
Some of the key responsibilities include (but not limited to):
1. Supporting the Store Manager to: Maximise income, profits, and overall store performance Help plan and deliver in-store and seasonal promotions Assist in maintaining fresh, saleable stock and encourage public donations Promote Gift Aid to eligible donors Manage stock turnover and support regional furniture sourcing Ensure efficient van routes for collections and deliveries
2. Supervise assistant managers and volunteers
3. Work with the E-commerce team to boost online sales via platforms like eBay and Depop
4. Further responsibilities can be found by downloading the Job Description.
Essential Requirements
5. Experience in a retail management environment
6. Excellent customer service skills with the ability to implement agreed standards of service in the store
7. Ability to manage a diverse team with varying skill sets
8. Experience in recruiting, training, and motivating volunteers
9. Confidence in working towards financial targets and managing budgets
Desirable Requirements
10. Previous experience of assistant management of a store or department within a furniture and/or fashion environment
11. Previous experience of working with or managing van drivers
12. Further requirements can be found by downloading the Person Specification.
Our Benefits include:
13. Eligibility to join blue light card discount scheme and Company Shop.
14. Healthcare Cashback plan.
15. Life Assurance.
16. 27 days holiday
17. Plus bank holiday allowance but expectation to work bank holidays in this role.
18. Contributory pension scheme or Salary Sacrifice Pension Scheme
19. Free access to an employee assistance programme
20. Wellbeing support and access to Mental Health First Aiders
21. Unofficial benefits: Fun events, All staff away days, Guest visitors
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.
We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.
Simply put, we’re here to brighten short lives, and support families, wherever they are.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.
Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.
Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:
22. Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
23. Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
24. Support every baby, child and young person to achieve their full potential
25. Create memories for families to treasure
26. Provide comfort and compassion at the time of and following the death of a baby, child or young person
Across the East Midlands we will:
27. transform care for those children and young people who have a life-limiting or life-threatening condition
28. relieve the pain and symptoms associated with life-limiting or life-threatening conditions
29. support every child and young person to achieve their full potential
30. create memories for families to treasure
31. provide comfort and compassion at the time of and following the death of a child or young person
Our values
Because WE CARE, we are:
Benefits
Health cash plan/EAP
Free on-site parking
Life
assurance
Subsidised
meals
Gallery
Documents