Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
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Key Responsibilities Audio Visual Responsibilities Flexible support across both Edinburgh & Glasgow offices. Report into Client Service Delivery AV Manager on a day-to-day basis. Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers. Management of client tickets/incidents through ticketing portal. Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces. Executive white glove meeting support/set up. Supporting of internal customers regarding the services on a day-to-day basis. Event support & management (local/hybrid). Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery. Equipment maintenance including Break-fix & local repairs. Planned Software/firmware updates under technical teams guidance (post Change Control approval). Local critical spares/consumables management. Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits). Coordination & scheduling of preventative maintenance visits. 3rd party & service dependency coordination. Submission of RAMS. Management of site documentation. Assist with building AV power downs / up checks. Perform remote testing and support for regional offices. Support regular user training activities. xsngvjr
IT Support Desk Responsibilities When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as: Changing passwords, Identifying faulty laptops Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues Basic software support such as assisting with MS Office queries/faults Escalate other calls to the appropriate level.
Desirable skills IT support experience Customer service Crestron Yealink Biamp Shure