Customer Service Administrator
St Albans
£25,000 - £27,000 Depending on Experience + Bonus
Job Description:
The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner. Reporting to the Customer Service Team Leader, you will play a crucial part in addressing customer concerns and maintaining high levels of satisfaction. Additionally, you may be involved in various administrative tasks to support office operations.
Key Responsibilities:
* Promptly answer incoming calls and direct them appropriately.
* Respond to customer inquiries in a timely and courteous manner.
* Handle and resolve customer complaints while maintaining accurate records in the CRM system.
* Log all customer interactions and ensure proper documentation.
* Collaborate with Area and Regional Managers to address and resolve complaints effectively.
* Escalate unresolved issues to the relevant teams for further action.
* Monitor and provide feedback on the efficiency of customer service processes.
* Ensure compliance with established procedures.
* Maintain CRM database and attach relevant correspondence.
Additional Duties:
1. Welcome and assist guests, offering refreshments as needed.
2. Manage meeting room bookings and ensure rooms ar...