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Service Coordinator, Warrington, Cheshire
Client: Vantive
Location: Warrington, Cheshire
Job Category: Other
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EU work permit required:
Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
We are currently seeking an experienced Service Coordinator to join our team in Warrington.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing prompt and excellent service for all UK and Ireland Technical Services customers.
The Technical Service Coordinator shall ensure all administrative tasks linked to UK and Ireland (UKI) Technical Service activity are maintained according to required processes.
Technical Service Coordinator & Administration:
* Provide a world-class response to all Technical Service activities to internal and external customers, such as:
* Technical fault reporting & resource planning.
* Updating various databases with service-related information.
* Maintenance of service contracts.
* Processing parts and pricing requests.
* Managing device loan pool information.
* Administration of service-related complaints.
* Responding to and proactively communicating with customers by telephone and email.
General:
* Proactively maintain and extend personal and team skills through development and training.
* Establish & maintain communication & partnership with customers, team members, and business contacts.
* Ensure data accuracy in all work aspects.
* Take on additional roles/duties as requested by Supervisor/Manager.
* Adhere to all Quality and EHS standards.
Education/Experience:
* Sufficient education to work in a fast-paced administration environment.
* Competence in Microsoft Office and other administrative packages.
* Experience in a similar environment is advantageous.
* A desire to provide excellent customer service.
Computer Skills:
Microsoft Office
Functional requirements & competencies:
* Customer-focused communication skills.
* Disciplined, independent, and a strong team player.
* Driven to deliver high-quality service.
* Comply with regulations and standards, and protect Vantive's reputation.
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