Our local authority client based in Hertfordshireare urgently seeking an experiencedLearning & Development Administration Officer.
*Remote working
Purpose of the Role
To deliver an effective, efficient, and customer-focused administrative service that supports the implementation of the Learning & Development strategy, enabling the organisation to meet its service objectives and KPIs.
Key Responsibilities
Learning Management System (Oracle Learn):
Manage learning events, delegate bookings, and pre/post-course administration using Oracle as the organisations LMS.
Maintain accurate records of learning activities and ensure timely updates to the system. Support reporting and data extraction to monitor engagement and performance.
Administrative Support: Provide a full range of administrative services including meeting coordination, minute-taking, agenda preparation, and follow-up actions. Handle written, verbal, and electronic correspondence professionally and promptly.
Undertake desktop research to support management responses and reporting.
Customer Service & Communications
Act as the first point of contact for learning enquiries, bookings, and support requests.
Deliver a professional front-of-house service for internal and external visitors.
Support the digital presence of Learning & Development through clear and engaging communications that promote a learning culture.
Data & Financial Management
Maintain and develop management information systems to ensure accurate data tracking and reporting.
Input and retrieve financial data including invoices, purchase orders, petty cash, card payments, and P-card transactions.
Contribute to income and expenditure reporting using Action for Childrens corporate systems.
Digital Proficiency
Proficient in Microsoft Office programmes (Excel, Word, Outlook, PowerPoint) for data management, reporting, and presentations.
Support the creation of high-quality written and financial reports consistent with organisational standards.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
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