Main area Radiotherapy Withington Support - E00710 Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 413-95560-CNS-SD
Employer The Christie NHS Foundation Trust Employer type NHS Site Radiotherapy Withington Support - E00710 Town Manchester Salary £24,169 per annum pro rata Salary period Yearly Closing 13/07/2025 23:59
Radiotherapy Receptionists
Band 2
Job overview
The post-holder is responsible for the provision of high quality and comprehensive day-to-day administrative, and clerical support within the Radiotherapy department. The individual is expected to carry out delegated, administrative, and clerical duties to support and to ensure appropriate care, information and support is given to all patients and their carer’s. Provide reception cover for the department as well as collation, input, and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the Administration Managers to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive will include the booking in of patients on the Radiotherapy Mosaiq system, liaising with staff in the Radiotherapy and other departments within the Trust.
The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety Legislation.
Main duties of the job
Communication Skills
Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.
Knowledge, training, and experience
Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Personal Skills
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Planning and Organisation
Plan and organise own time and workload activity referring to managers as necessary
Other Responsibilities
Is responsible for the day-to-day administrator tasks to support the Linacs
Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages
Effort
Patient transfer. Manual handling tasks as required
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.
Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Plan and organise own time and workload activity referring to managers as necessary
Is responsible for the day-to-day administrator tasks to support the Linacs
Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages
Patient transfer. Manual handling tasks as required
Following the Christie Core Values at all times:
To teach
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire .
We provide Radiotherapy through one of the largest Radiotherapy departments in the world
The support team works closely with the radiographers and medical team providing administration, practical and clinical support for patients. Working hours must be flexible to fit the needs of the service. This may include evening work, some weekend working and does include working bank holidays. Individuals will be expected to participate in all shift patterns
Patient care is important to us, and training will be given for the skills required. Radiotherapy is committed to continuous personal and professional development.
Person specification
Qualifications
* Educated to GCSE Level or equivalent
* NVQ or Health Care Certificates
Experience
* Experience of working in a customer service or patient related environment
* Experience of undertaking administrative duties
* Health Care Experience
* Administration Experience
Skills
* Effective communication and customer skills
* Able to work using own initiative, following instructions from line management
Knowledge
* IT literate
* Basic understanding of IT
VALUES
* Ability to demonstrate the organisational values and behaviours
OTHER
* Able to work shift patterns and Bank Holidays
* Flexibility within working hours
* Committed to delivering high standards of patient care
* Empathetic and caring
* Professional outlook and positive attitude
* Honest and trustworthy-team player
* Dedicated and enthusiastic
* Physical ability to manoeuvre patients
* Keep up to date with all administrate skills
* Able to concentrate during busy work patterns
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Michelle Welsby Job title Administration Manager Email address michelle.welsby@nhs.net Telephone number 0161 918 2139 Additional information
Alisha Winnie - Clinical Lead Support Staff on 0161 918 1204 or nicola.dunwoodie@nhs.net
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