Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience across all our clubs. We pride ourselves on incorporating Virgin Active values and ensuring the highest Brand Standards so our members can enjoy top facilities and service.
We are looking to recruit the very best Sales Membership Consultant to join our Club teams, providing elite service to members and visiting prospects.
Role Responsibilities:
1. Act as the primary contact for members, enhancing their experience at every touchpoint, addressing inquiries, and maintaining high standards of administration and support.
2. Create a welcoming atmosphere throughout the club, from front of house to new member visits.
3. Take ownership of membership targets, striving for excellence in sales, retention, and growth each month.
4. Meet activity targets to achieve net growth.
5. Tailor membership offerings to individual needs and expand corporate memberships within the local area.
6. Advise on Exercise Experience and Virgin Active products.
7. Support smooth club operations and deliver exceptional customer service.
8. Fulfill Duty Shift responsibilities as needed, demonstrating flexibility and leadership in club management.
Experience:
* Previous experience in a customer-centric, target-driven role (desirable but not essential).
* Strong interpersonal skills to engage members, prospects, and colleagues.
* Good communication skills.
Perks:
* 30 days annual leave (including bank holidays).
* Access to The Peoples Pension with 3% contributions.
* Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
* Discounts across Virgin Active, including guest passes and 50% off PT sessions.
* Join Virgin Family for discounts on Virgin Group services (Virgin Atlantic, Holidays, Media/O2).
* 20% off food and drinks at KAUAI branches in clubs.
* Access to Salary Finance for loans, savings, and financial advice.
* BUPA mental health support with 4 free counseling sessions.
* Partnered with Dexters for complimentary corporate letting services.
* Access to ePoints for online discounts.
* Discounts on Academy courses in yoga and other fitness areas.
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