Job Ref:
AM14641
Branch:
Hilton Edinburgh Carlton
Location:
Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Full Time
Hours per week:
40
Posted date:
04/08/2025
Closing date:
06/09/2025
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards for your hard work include:
* Meals provided whilst on shift
* Sales incentives and rewards
* Discounted / Free use of leisure facilities – hotel specific
* Free car parking – hotel specific
* Stays in our hotels at discounted prices or free stays as rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual holidays inclusive of Bank Holidays
* Option to buy additional holiday entitlements
* Pension enrolment
Does the below sound like you?
* Passionate and eager to learn
* Positive attitude and guest-focused
* Friendly and caring
* Team player
* Ambitious and hardworking
* Good communication and grooming standards
* Flexible to work mornings, afternoons/evenings, and weekends
* Committed to delivering exceptional customer experiences
Are you ready to take on the Reception Manager role?
Klarent Hospitality is recruiting a Reception Manager
We offer excellent growth opportunities and pride ourselves on rewarding staff for their dedication and service.
Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and growth.
The Role:
* Supervise the Front Office Team
* Ensure team members deliver exceptional guest experiences from check-in to check-out
* Create memorable first impressions for all hotel users
* Assist in evaluating service levels and customer satisfaction
* Organise, delegate, and address business needs efficiently
* Promote the hotel’s loyalty scheme and maximize room occupancy at optimal rates
* Implement up-selling techniques for hotel services and facilities
* Support departmental objectives, work schedules, budgets, policies, and procedures
* Monitor team appearance, standards, and performance
* Assist with training, performance management, coaching, and development
* Maintain product knowledge regarding services and pricing
Located overlooking the Royal Mile, this modern hotel is a 3-minute walk from Edinburgh Waverley station and a 9-minute walk from Edinburgh Castle. It features contemporary rooms with workstations, TVs, minifridges, and free WiFi. Some rooms offer views of Arthur's Seat. Amenities include a grill restaurant, a stylish bar, a fitness room, and 7 meeting spaces, including a ballroom with city views and seating for up to 300.
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